Check-in Guidelines

  1. Guest must bring a valid photo-ID on the day of travel. Guest need to present this to airport security when entering the airport terminal and upon check-in. The name in the photo-ID should match the guest's name that was entered upon booking. If guest fails to present a valid photo-ID, he/she may be refused check-in. For senior citizens and persons with disabilities, OSCA ID and PWD IDs need to be presented at check-in.
  2. Check-in counters open 2 hours before scheduled time of flight departure and strictly close 45 minutes before flight departure. A confirmed booking shall be cancelled and released to waitlisted persons if the guest failed to check-in within the prescribed time. Guests must be at the boarding gate at least 30 minutes before flight departure as we close the gate 15 minutes before flight departure. Guests not at the boarding gate at the prescribed time will not be allowed to board the aircraft
  3. Guests are responsible in ensuring compliance with the immigration, custom or other legal requirements of the countries that guests have flown from, or will fly into or over. Guest should ensure that he/she possesses a valid passport with at least six (6) months validity from the date of the guest departure and the applicable valid visas. Guest must also have a printed copy of return or onward ticket and must be able to satisfactorily prove upon request sufficient means of financial support during the guest's stay in the country of destination.
  4. Cebu Pacific is strictly a point-to-point carrier and shall not be responsible for any connecting flight arrangement which guest may choose to make. Guests are advised to plan any connecting flights accordingly.
  5. For web and Call Center transactions, all guests (other than those exempted from paying travel tax), departing from the Philippines to international sectors shall pay the Philippine travel tax amounting to PhP1,620.00 at the respective airport in the Philippines prior to departure.
  6. Guests are strongly advised not to bring valuable and fragile items as checked baggage. If guests check them in, the airline shall not be responsible for the damage to those items and that guests agree that the airline will carry them at guest's own risk.